Since the EU Data Act came into force, you as a user of digital products have more control over your data. At Lautsprecher Teufel GmbH, the new law is very important to us - we act transparently, responsibly and in a customer-oriented manner.
The EU Data Act obliges companies to give users of connected devices and digital services access to the data they generate. As a provider of connected consumer electronics, we make sure that you always
System / device type
Types of data collected
How is access possible?
CINEBAR 11
Device ID, firmware version
App access possible, more detailed FAQ
Crash reports
Stream Unlimited Software: Wi-Fi and streaming services credentials (login data).
Frontier Software: Device MAC address
Software version + customisation
IP address
About form request
CINEBAR LUX
Device ID, System ID, Firmware-Version
Crash reports, Playtime Statistics
CINEBAR PRO
HOLIST M
Crash reports, Device ID, firmware version
MOTIV® HOME
MOTIV® XL
MUSICSTATION
ONE M
ONE S
RADIO 3SIXTY
STEREO L2
STEREO L
STEREO M2
STEREO M
Streamer
Crash-Reports, Playtime Statistics
Note: The data access rights only apply to data that is generated during use - not to internal operating data or software algorithms.
Submit your data request
What data will I receive via this form under the Data Act? This will take you to our form, which you can use to obtain information about the data generated by your networked products.
A "user" is any person or organization that uses a connected product or digital service - regardless of whether they are the owner or tenant. As a user, you have the right to access the data generated during use.
The Device ID or Device MAC Address is an identifier of your device that is used for certain processes in which the device must identify itself, e.g. to receive suitable updates.
If you have grouped several Raumfeld speakers (Multiroom), the group is technically referred to by us as a system. The system also has an ID, which is required for analysis and support requests, for example. The device ID of the host (main loudspeaker of the system) is used as the system ID.
How you get to your device or system ID depends on your product. Below you will find a detailed description of where to find the information in the app:
These Teufel products are controlled via the Teufel Home App: CINEBAR 11, MOTIV HOME, MOTIVE XL, STEREO L2, STEREO M2
If your networked product is controlled via the Teufel Home app, you can find out the device ID yourself using the following method.
First you need the IP address of your device. You can find this as follows:
In the Teufel Home app, go to Settings → Technical details → Network settings → IPv4 address (e.g. 192.168.123.000)
Then enter the IP address in the address bar of your browser (e.g. 192.168.123.000)
You will be taken to a page with device data. In the Firmware Update section you will find the device ID (e.g. 87233e7f-7f61-4b96-b7e1-1a95d1b4f8ax)
These Teufel products are controlled via the Teufel Raumfeld App: CINEBAR Lux, ONE M, ONE S, STEREO L, STEREO M, Streamer
If your Teufel product is controlled via the Raumfeld app, you can find the device ID and the service ID for your device as described below.
Open the Settings app in the Raumfeld app (not the speaker settings)
App Settings → Maintenance → Reporting → activate the option "Show 'Send report' in menu"
You can now select "Send report" from the main menu. There you will find both the device ID and the system ID.
You can then deactivate the "Show 'Send report' in menu" option again. (in App Settings → Maintenance → Reporting)
These Teufel products are controlled via the Teufel HOLIST app: HOLIST M, HOLIST S
If your networked product is controlled via the Teufel HOLIST app, you can find out the device MAC address yourself in the following way.
Open the Teufel HOLIST App and go to Settings - Speaker Info, there you will find the Device MAC Address
These Teufel products are controlled via the Teufel Remote App: MUSICSTATION, RADIO3SIXTY
If your networked product is controlled via the Teufel Remote App, you can find out the Device MAC Address yourself in the following way.
Open the Teufel Remote App and go to Settings, where the Device MAC Address is displayed directly
The firmware version of your device indicates the status of the installed software. Teufel provides regular updates for your devices so that all embedded services remain secure and up to date. The devices are set so that you can find the updates independently as long as they are connected to power and the Internet.
How you get to the firmware version of your product depends on your product. Below you will find a detailed description of where to find the information in the app:
You can find the firmware version of your product that is controlled via the Teufel Home app as follows
Open the Teufel Home app and go to Settings → Technical details → Firmware version
Here you can find your firmware version.
You can find the firmware version of your product that is controlled via the Raumfeld app as follows
Open the Raumfeld app and go to the main menu → Settings → Updates
There you will find the current firmware version for each of your Raumfeld speakers
If your networked product is controlled via the Teufel HOLIST app, you can find out the firmware version yourself in the following way.
Open the Teufel HOLIST app and go to Settings - Versions, there you will find the firmware version
If your networked product is controlled via the Teufel Remote App, you can find out the device MAC address yourself in the following way.
Open the Teufel Remote App and go to Settings, where the firmware version is displayed directly
If you have activated the sending of crash reports in the Teufel Home app under "Settings → Other → Diagnostic reports", your device will send information to Teufel in the event of a crashed software process. Our developers regularly review the reports and observe systematic clusters or problems so that they can react if necessary.
The reports are only sent if the function is activated in the app, if you have agreed to send diagnostic reports and if a software process has crashed on your device. The reports are automatically deleted after 6 months.
You can receive the data of your crash reports on request via our form.
As information about the use of the devices and features, we evaluate aggregated data for the products ONE S, ONE M, CINEBAR LUX, STEREO M, STEREO L, Streamer about which music sources or interfaces are used by all users and to what extent. Device and system IDs are transmitted to prevent double counting, but are not analyzed.
You will receive your Playtime Statistics data on request via our form.
Yes, the Data Act allows you to have your data transferred to a third party provider.
At Teufel, we work with third-party software providers to ensure that our sound always meets our quality standards. Our providers, Stream Unlimited and Frontier, also collect device data from you that you may receive under the Data Act. You will also receive this data via our contact form when you submit your request.
We will process your request within 4 weeks at the latest, as required by the regulation. In exceptional cases, this period may be extended - in this case you will be informed in good time.
There are no costs for you.
Your data will only be used to process your request. All stored information is subject to the applicable data protection laws (in particular the GDPR) and will not be passed on to third parties unless you expressly request this.
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